TERMS & CONDITIONS OF SALE
Making your Payment
As a user of this site you acknowledge that any transaction you make is subject to our terms and conditions below. Please:
*read through these terms and conditions carefully before using this website.
*print a copy for future reference.
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. Following receipt of your order we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order acceptance from lustrolite.co.uk. Acceptance of your order and the completion of the contract between you and us will take place on dispatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. We accept all major credit/debit cards. The price for the goods will be as stipulated on the website at the time when you place your order. If due to an error or omission, the price published for the goods on our website is wrong, we will inform you of the correct price and give you an opportunity to either cancel or proceed with the order at the correct price.
How to Contact Us
t: +44 (0333 323 5161 (calls from landlines charged at UK local rate, mobiles will be higher).
Your Security and Credit Card Security
lustrolite.co.uk uses PayPal. For your peace of mind please read the PayPal security statement below:
The PayPal site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
What Makes the PayPal Site So Secure?
Our state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.
With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing us to continually perfect our anti-fraud protections. As a result, PayPal's loss rate is significantly lower than the industry average. We also work with federal law enforcement to catch criminals.
PayPal is committed to protecting the privacy of our users. When you send or request money using PayPal, recipients never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.
All prices quoted on this website include VAT at the UK rate of 20% Our VAT Number is 797 1586 69
If you wish to complain
All disputes arising out of or in connection with the contract shall be governed by English law and the buyer accepts the jurisdiction of the Courts of England. In the unlikely event that you should feel the need to complain, we will try our best to reach a satisfactory resolution for you.
lustrolite.co.uk is a trading name for Abacus Direct Ltd.
VAT No: 797 1586 69
Company Registration No: 4331572 (Registered in the UK and Wales)
lustrolite.co.uk (we, us, our) is committed to protecting and respecting your privacy. We are committed to respecting, securing and protecting your personal data. We are also committed to being transparent about what we collect from you and how we use it.
Under the General Data Protection Regulation (GDPR), you have several rights about your personal data. This policy has been designed to uphold your rights where we act as a data processor:
Right of access You have the right to request a copy of the information that we hold about you.
Right of rectification You have a right to correct data that we hold about you that is inaccurate or incomplete
Right to be forgotten In certain circumstances you can ask for the data we hold about to be erased from our record
Right to restriction of processing Where certain conditions apply to have a right to restrict the processing.
Right of portability You have the right to have the data we hold about you transferred to another organization.
Right to object You have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling You also have the right not to be subject to automated processing or profiling.
Right to judicial review If we refuse your request under rights of access, we will provide you with a reason to why. You have the right to complain as detailed below.
If you wish to make a complaint about how your personal data is being processed or how your complaint has been handled, you have the right to lodge a complaint directly to our in house data officer (firstname.lastname@example.org) or with the supervisory authority (details below).
If we are unable to help, or you are not satisfied with our response, you also have the right to lodge a complaint with the UKs supervisory authority, The Information Commissioners Office (ICO). The ICO can be contacted:
By post The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
By telephone 0303 123 1113
Via its website www.ico.org.uk